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Questions about the platform, account access, payments and suggestions.
[email protected]Find quick answers about the platform, your account and payments.
It is a gamified study platform for people preparing for public service exams and college entrance exams. You solve question challenges, earn XP, level up, keep your daily streak and compete in leagues with other students.
Yes. You create your account and start studying without paying anything and without adding a credit card. If you want to go further, you can purchase a Premium plan, which unlocks exclusive journeys and features.
No. The platform works right in the browser on your computer, tablet or phone, including dark mode.
After creating your account, go to the Learn area, choose a journey and start with the first challenge of the subject you prefer.
Every completed challenge earns XP based on your correct answers. If you redo a challenge and beat your best result, you get the XP difference. As you accumulate XP, you level up.
Each challenge is worth up to three stars, based on the share of questions you got right. Got them all right? Three stars!
It is your sequence of consecutive days of study. Complete at least one challenge a day to keep the flame alive: if a whole day goes by without studying, the count starts over.
In the leagues you compete in the ranking with other students by earning XP and stars. They are reset periodically, so there is always a new chance to reach the top.
Go to Settings, enter your current password and set the new password in the Change Password form.
Write to [email protected] from the email registered to your account and our team will help you regain access.
For security reasons, these changes are made by support. Just send your request to [email protected].
Send your request to [email protected]. We will delete your data according to our Privacy Policy, keeping only what the law requires us to retain.
Payments are processed securely by Mercado Pago. You can pay with Pix, boleto or credit card, with installments according to Mercado Pago's conditions.
Pix and card payments are usually confirmed within moments; a boleto may take 1 to 3 business days to clear. After confirmation, log in again to activate your new benefits.
No. Each plan grants Premium access for the purchased period, with no recurring charge. When the period ends, you decide whether to purchase again.
Yes. You can exercise your right of withdrawal within 7 calendar days of the purchase, under Article 49 of the Brazilian Consumer Protection Code. Just write to [email protected].
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